Client Policies

Timing, payments, cancellation policy and scheduling.

  • Your purchase of a mentoring program, course, or training is non-refundable. If you’re wondering whether you’ve found the right program for you, please take some time to familiarize yourself with my work before you make the investment. I offer complimentary consultations to go over any questions, share with you in more detail and help see if my offerings are a good fit for you. You are welcome to book one here.

  • All private sessions are done in person or online via Zoom. We will use my meeting link, which allows you to join me by phone or video worldwide.

  • Private session appointments are available from 11 am to 3 pm EST, Monday through Friday. If you’re in Europe, Asia, New Zealand or Australia, let me know and we’ll find a time that works for both of us.

  • If you must cancel an appointment, please let me know at least 48 hours (2 days) in advance. This time is being held for you and is sacred to us both — missed appointments and late cancellations will not be rescheduled or refunded and are subject to a late cancellation fee of $50 CAD.

Thank you! I look forward to connecting with you.

Vanessa Faria


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